Patient engagement & telehealth · Clinical collaboration
TigerConnect
TigerConnect provides secure clinical messaging and collaboration workflows for hospitals and care teams. It is not a patient appointment-reminder SMS product.
Strong fit
- Hospitals and outpatient groups that need HIPAA-compliant clinical messaging on phones and computers
- Care teams replacing texting workarounds and mass pages with clinical chat organized by role
- Buyers that want strong teamwork tools without buying a full nurse-call hardware system
Weak fit
- Clinics that only need patient appointment texting and payment links
- Systems that use PerfectServe for scheduling and messaging and will not add a second vendor
- Groups that need Vocera-style wearable badges as the main device
Bottom line
TigerConnect is worth using for hospitals and large outpatient groups that want secure clinician messaging and care team workflows. It suits buyers ready to clean up directories and design EHR alerts. Hospitals that also need physician scheduling may prefer PerfectServe, and clinics needing a patient inbox should look at Spruce or OhMD.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
TigerConnect, formerly TigerText, is a clinical teamwork company. It provides secure messaging, roles, and care team workflows for hospitals and large outpatient groups.
It has a few hundred employees after significant private equity investment, and Sean O'Neal became CEO in 2025.
It is software for clinicians working together, not a patient marketing text tool or an EHR.
Setup still needs clean staff directories and careful EHR alert design. Pricing is not published.
Among the clinical communications tools we review, TigerConnect scores below PerfectServe when physician scheduling and hospital operator workflows are required. It scores above clinic patient inbox tools when the need is clinicians working with each other.
PerfectServe suits buyers whose request for proposal includes scheduling and operator workflows. Spruce or OhMD suit clinics that mainly need a shared patient inbox.
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| OhMD | 7.5 | 7.4 |
| Curogram | 7.5 | 7.3 |
| PerfectServe | 7.4 | 7.0 |
| Spruce Health | 7.3 | 7.4 |
| Emitrr | 7.2 | 7.1 |
| TigerConnect | 7.1 | 6.9 |
| Rhinogram | 7.1 | 7.3 |
| Dialog Health | 7.0 | 7.1 |
| CareMessage | 7.0 | 6.9 |
| QliqSOFT | 6.7 | 6.5 |
Pricing
| Item | Detail |
|---|---|
| Model | A secure clinical messaging and teamwork subscription for larger groups, priced by quote. |
| What usually drives cost | Named users, advanced workflow modules, integrations, and support level. |
| What to ask before you buy | Yearly cost per clinical user, including roles, escalation rules, and EHR alerts. |
| Published pricing | TigerConnect does not publish prices. Request a quote through tigerconnect.com. |
Prerequisites for purchase
| Need | Why it matters |
|---|---|
| What you need to get TigerConnect to function | |
| A clinical staff directory and roles defined | Chat without roles brings back pager chaos. |
| EHR alert uses ranked by priority | Too many alerts kill adoption. |
| Mobile security policy signed | Otherwise security blocks the install. |
| Written escalation rules | Messages go unanswered without escalation. |
| Department champions named | Installs driven only from the top fail. |
| What will maximize your value | |
| Pilot two service lines first | Going organization-wide on day one overwhelms staff. |
| Track how fast messages are acknowledged | This shows the value of better teamwork. |
| Shut down texting workarounds that carry patient data | Workarounds bring the risk back. |
| Deal-breakers | |
| You only need patient appointment reminders | |
| Your request for proposal covers only badge hardware | |
| IT refuses any cloud clinical messaging | |
Value creation time frame
| # | Stage | Typical range |
|---|---|---|
| 1 | Design and integrations | 3-6 weeks |
| 2 | Pilot | 3-6 weeks |
| 3 | Rollout | ongoing |
Leadership
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.