Patient engagement & telehealth · Care management & wellness visits
ThoroughCare
ThoroughCare is care coordination software that helps practices run annual wellness visits, chronic care management, and remote patient monitoring, with care plans, time tracking, and billing reports.
Strong fit
- Primary care practices and clinics that run annual wellness visits, chronic care management, and remote monitoring with their own staff
- Care teams that want care plans, time tracking, and billing reports in one system
- Organizations moving into value-based contracts that need care coordination records
Weak fit
- Health systems that need post-discharge or hospital-at-home monitoring at large scale
- Organizations looking for a new EHR
- Buyers who need a published price list
Bottom line
ThoroughCare is worth considering for practices that run annual wellness visits, chronic care management, remote monitoring, and other Medicare care management programs in one system. It suits care teams that build care plans and track minutes for billing. Buyers wanting strong published patient outcomes should note those are limited.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
ThoroughCare is a Pittsburgh, Pennsylvania company that makes care coordination software.
Dan Godla founded it in July 2013 to give clinics an alternative to traditional patient assessments. Before that he had worked in system administration, database analysis, and business analysis, and as a technical director in a medical services department.
Its software covers annual wellness visits, chronic care management, remote patient monitoring, care plans, time tracking, and billing reports. A practice's care team can run several Medicare care management programs in one system.
It covers more kinds of programs than most remote monitoring vendors, but it publishes less about patient outcomes, which holds its score down.
ThoroughCare says about 700 care delivery organizations in the United States use its software.
In February 2026 it named Bradley Hill chief executive and Sean O'Donnell chief growth officer. Hill says the company will build its software for organizations that take on financial risk for patient outcomes, with AI for patient engagement and population health.
Compare Prevounce Health when a practice wants cellular devices and care managers from the same vendor, and HealthSnap when a group wants the vendor's nurses to run monitoring day to day.
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| Health Recovery Solutions | 7.8 | 7.6 |
| CoachCare | 7.6 | 7.5 |
| HealthSnap | 7.5 | 7.6 |
| Prevounce Health | 7.3 | 7.5 |
| Tenovi | 7.3 | 7.3 |
| Smart Meter | 7.0 | 7.1 |
| Vivo Care | 6.9 | 7.6 |
| ThoroughCare | 6.8 | 6.8 |
Pricing
| Item | Detail |
|---|---|
| Model | Subscription priced by quote, usually tied to the number of patients in each program and the modules used. |
| What usually drives cost | Programs switched on, patient volume, and EHR integration. |
| What to ask before you buy | Monthly price per patient or per provider, EHR integration fees, and what training is included. |
| Published pricing | ThoroughCare does not publish a price list. |
Prerequisites for purchase
| Need | Why it matters |
|---|---|
| What you need to get ThoroughCare to function | |
| Programs chosen first | Wellness visits and chronic care need different staff time. |
| Care manager staffing | The software assumes your team makes the calls. |
| EHR data feed | Patient lists and problem lists come from the chart. |
| Billing review process | Time and consent must be documented. |
| Template owner | Care plan templates need clinical sign-off. |
| What will maximize your value | |
| Start with annual wellness visits | They identify patients for other programs. |
| Use time-tracking reports weekly | Missed minutes mean missed billing. |
| Add remote monitoring after chronic care is steady | Staff learn one workflow at a time. |
| Deal-breakers | |
| No care managers on staff | |
| No EHR data feed | |
| Needs vendor-run monitoring | |
Value creation time frame
| # | Stage | Typical range |
|---|---|---|
| 1 | Setup and EHR connection | 3-6 weeks |
| 2 | First program live | 4-8 weeks |
| 3 | Additional programs | 2-4 months |
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.