Practice staffing · Scale healthcare VAs
My Mountain Mover
My Mountain Mover places healthcare-trained virtual assistants and support staff for medical and dental practices. It is staffing, not clinical software.
Strong fit
- Practices that want a large pool of healthcare-trained virtual assistants, with dedicated support for each placement
- Groups comparing Philippines-based medical virtual assistant firms on size and how long clients stay
- Dental or medical offices that will name real owners for onboarding and quality checks after the assistant starts
Weak fit
- Buyers who will only go ahead with a posted flat hourly rate and no sales call
- Health systems whose contracts require an Epic-approved secured offshore facility
- Teams looking for an EHR or patient messaging software rather than staff
Bottom line
My Mountain Mover is worth using for clinics that want healthcare virtual assistants from a large firm with dedicated client support. It suits clinics that assign internal owners for training and quality checks. Clinics that want a simple published hourly rate may prefer DocVA or HelloRache.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
My Mountain Mover is a healthcare virtual assistant company founded in 2020 and led by CEO Amanda Ketcham.
The company says it supports more than 1,000 medical practices with 1,600-plus healthcare-trained assistants and a dedicated client support team. It launched a dental division in 2026.
It is staffing, not software, so getting started means onboarding a person.
Results look strongest when clinics treat placements as dedicated coverage and name staff to own training and quality checks.
Its pricing is less clear than at peers that post a simple hourly rate.
Among the practice staffing firms we review, it scores below HelloRache and DocVA on clear pricing and above Staffing For Doctors and Portiva on size.
MEDVA suits buyers focused on SOC 2 and secured facilities. DocVA or HelloRache suit buyers who want a posted hourly rate, and CareVMA suits buyers who want a lower posted starting rate.
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| MEDVA | 7.8 | 7.4 |
| DocVA | 7.6 | 7.8 |
| HelloRache | 7.5 | 7.6 |
| Physicians Angels | 7.5 | 7.4 |
| ScribeEMR | 7.4 | 7.2 |
| My Mountain Mover | 7.3 | 7.2 |
| GMVA | 7.1 | 7.0 |
| Staffing For Doctors | 7.1 | 7.3 |
| Staffingly | 7.1 | 7.2 |
| Portiva | 6.9 | 7.0 |
| Cool Blue VA | 6.8 | 7.0 |
| CareVMA | 6.6 | 7.0 |
| MedGather | 6.6 | 7.1 |
Pricing
| Item | Detail |
|---|---|
| Model | Quoted monthly or hourly packages for dedicated healthcare-trained virtual assistants. The company stresses savings compared with hiring in-house rather than posting one rate. |
| What usually drives cost | Hours, mix of roles, specialty or dental track, and how much account support you need. |
| What to ask before you buy | The full monthly cost for your mix of roles, including replacement terms and any setup fees. |
| Published pricing | My Mountain Mover prices by quote. Confirm current monthly or hourly packages on a sales call. |
My Mountain Mover says clients save up to about 70% on employment costs compared with in-house hires. Confirm a current quote.
Prerequisites for purchase
| Need | Why it matters |
|---|---|
| What you need to get My Mountain Mover to function | |
| A named person at the practice to onboard the assistant and check work daily | Assistants with no one in charge drift off task. |
| Current numbers for answered calls, late charts, or billing backlog | You cannot show value without a starting number. |
| EMR access, VPN, and a signed business associate agreement in place before the start date | Without access, you pay for hours where nothing gets done. |
| A written list of duties: phones, scheduling, scribing, or billing support | Vague duties lead to problems no one notices. |
| Written agreement on replacements and who to call when problems come up | An assistant leaving without warning disrupts the work. |
| What will maximize your value | |
| Measure coverage every week for 90 days | Showing up is not the same as getting results. |
| Start with one role before adding more assistants | One assistant who works well beats several who do not. |
| Stop using overlapping freelancers after one month of both | Paying for both doubles the cost. |
| Hold a short weekly quality check with the vendor's account lead | Small slips in quality add up if no one notices. |
| Send practice leaders a monthly staffing summary | Gaps no one reports surprise everyone later. |
| Deal-breakers | |
| No one will supervise or train the assistant. | |
| You will not give the EMR access or sign the business associate agreement the role needs. | |
| You expect a staff member to work like automated software. | |
| Leaders will not measure phones, charts, or billing delays. | |
| Your lawyers will not approve offshore or remote access. | |
Value creation time frame
| # | Stage | Typical range |
|---|---|---|
| 1 | Plan and measure the starting point | 1-2 weeks. Define the role, the measures, and how the assistant gets access. |
| 2 | Match | 3-14 days. Narrow the list, interview, and check credentials. |
| 3 | Get started | 1-3 weeks. Set up EMR access, write scripts, and have the assistant shadow staff. |
| 4 | Settle in | 30-60 days. Check quality on a schedule, and add hours if the numbers hold up. |
Leadership
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.