Implementation services · EHR managed support
Stoltenberg Consulting
Stoltenberg Consulting is a healthcare IT firm known for EHR managed support, FlexSourcing help desk, and related go-live and optimization staffing across major EHRs. It is stronger as ongoing support than as a greenfield build-only SI story.
Strong fit
- Hospitals that need a flexible EHR help desk from Tier 1 up and some IT outsourcing
- Groups steadying things after go-live more than building a new system from scratch
- CIOs who want support measured by tickets resolved
Weak fit
- Buyers hiring for a full Epic build where the partner owns module design
- Groups that will not share ticket and EHR access with an outside support partner
- Very small practices that only need the vendor's help desk for one cloud EHR
Bottom line
Stoltenberg Consulting is worth using for health systems that want managed EHR support and flexible staffing for help desk and go-live work. It suits systems whose main pain is ongoing clinician tickets. Systems planning a brand-new EHR build may prefer Tegria or Nordic.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
Stoltenberg focuses on EHR and hospital IT support. It offers help desk from the first tier up, flexible staffing through its FlexSourcing model, support for older systems, and go-live command center staff across Epic, Oracle Health, MEDITECH, and other platforms.
Its results center on solving issues on the first call, easing clinician frustration with tickets, and adding support without a rigid multi-year commitment.
That is a different reason to hire than a Nordic-style Epic build. Consider it when your pain is ongoing clinician tickets and partial outsourcing, not designing modules from scratch.
Setup is as much an operations handoff as a project plan. Pricing follows a managed services model and is not published.
Among the consulting firms we review, Stoltenberg scores slightly below Tegria and Nordic because it fits brand-new implementation projects less well.
Competitor landscape
| Vendor | Overall | Speed to go-live |
|---|---|---|
| Tegria | 7.6 | 7.7 |
| Cumberland Consulting | 7.6 | 7.3 |
| Ellit Groups | 7.5 | 7.2 |
| ReMedi Health Solutions | 7.5 | 7.3 |
| Divurgent | 7.4 | 7.4 |
| Nordic | 7.4 | 7.1 |
| Pivot Point Consulting | 7.3 | 7.1 |
| MedSys Group | 7.3 | 7.0 |
| HPG | 7.3 | 7.1 |
| Stoltenberg Consulting | 7.2 | 7.0 |
| Harmony Healthcare IT | 7.2 | 7.5 |
| Signature Consulting Group | 7.1 | 7.0 |
| Morgan Hunter Healthcare | 7.1 | 6.9 |
| HealthTECH Resources | 6.9 | 6.8 |
| Ero Health | 6.7 | 6.6 |
Pricing
| Item | Detail |
|---|---|
| Model | Managed IT or FlexSourcing contracts sized to ticket volume, applications supported, and coverage hours. |
| What usually drives cost | Applications covered, service levels, and how much you scale up for go-lives or system moves. |
| What to ask before you buy | Monthly cost at your ticket volume, service levels, and what changes when you add a major EHR event. |
| Published pricing | Stoltenberg does not publish prices. Expect a managed services quote. |
Prerequisites for purchase
| Need | Why it matters |
|---|---|
| What you need to get Stoltenberg Consulting to function | |
| Ticket system and EHR access for support staff | Support fails without tools and logins. |
| Service targets clinicians will accept | Vague promises of better support cannot be staffed. |
| An internal IT owner for issues beyond Tier 1 | Everything cannot stay at the help desk. |
| A list of applications covered | Open-ended app lists break service levels. |
| Willingness to shut down side support channels | Parallel support channels hide how much ticket volume you have. |
| What will maximize your value | |
| Share first-call resolution and reopen rates | Managed support lives on its numbers. |
| Use FlexSourcing to scale up for known events | Go-lives need planned capacity. |
| Coach users on the portal and self-service options | Ticket volume partly depends on user habits. |
| Align support hours to clinical peaks | Daytime-only coverage fails nights. |
| Review knowledge articles monthly | Outdated scripts cause repeat tickets. |
| Deal-breakers | |
| You need a partner to build Epic from scratch, not managed support. | |
| You will not grant required EHR access. | |
| No internal Tier 2 or Tier 3 owners exist for escalations. | |
| Leaders expect unlimited apps at basic per-seat prices. | |
| You only need a vendor's chat support for one clinic product. | |
Value creation time frame
| # | Stage | Typical range |
|---|---|---|
| 1 | From signing to kickoff | 2-6 weeks for access, how-to guides, and starting service levels |
| 2 | From kickoff to first use | 4-10 weeks to steady ticket handling on key apps |
| 3 | From first use to steady results | 2-4 months of adjusting before service levels hold steady |
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.