Patient engagement · Patient communications
Solutionreach
Solutionreach is a patient communications product for practices that need reminders, confirmations, and two-way texting without a heavy platform project. Staff use it to keep appointment messaging reliable. It is not deep digital intake and payment capture in the same product.
Strong fit
- Practices that want reliable appointment reminders and two-way texting without a big platform project
- Specialty clinics that track reply rates and confirmed appointments
- Groups that have intake and payments covered and only need patient messaging
Weak fit
- Buyers who need full digital intake and payment collection in the same product
- Health systems that must coordinate many EHRs across dozens of specialties
- Groups expecting a full patient CRM or telehealth EHR
Bottom line
Solutionreach is a reasonable fit for practices that mainly need reminders, confirmations, and two-way messaging that staff will use. It suits practices that want a faster setup than enterprise platforms. Practices that need intake and payments should look at Phreesia, and those wanting a broader suite may prefer Relatient.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
Solutionreach focuses on doing patient messaging well: reminders, confirmations, and two-way texting that staff will use.
Its results are strongest on confirmation and reply rates. It is lighter on intake and payments than Phreesia and narrower as a suite than Relatient.
Setup is usually faster than with large patient engagement platforms, which is part of the appeal.
Pricing is fairly clear for this kind of tool if you keep the list of add-ons short.
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| Solutionreach | 6.8 | 6.6 |
| Spruce Health | 7.3 | 7.4 |
| Curogram | 7.5 | 7.3 |
| Phreesia | 8.2 | 7.8 |
| Relatient | 7.2 | 6.9 |
| QliqSOFT | 6.7 | 6.5 |
Pricing
| Item | Detail |
|---|---|
| Model | A subscription often priced by providers or locations, with message volume as a factor. |
| What usually drives cost | Add-on outreach and online review tools beyond basic reminders. |
| What to ask before you buy | Whether you still need a separate intake and payments tool, and what both cost together. |
| Published pricing | As of Sep 2026, Solutionreach lists patient retention and messaging at $199/mo for Essentials or $249/mo for Plus, billed yearly. Its optional Revenue Cycle Messaging add-on is $199-$349/mo billed yearly. Enterprise is custom. Confirm a current quote. |
Prerequisites for purchase
| Need | Why it matters |
|---|---|
| What you need to get Solutionreach to function | |
| A primary need for reminders, confirmations, and two-way texting | Solutionreach fits messaging-first needs, not full intake through payment. |
| Staff who will answer patient replies | Two-way texting with no one answering leads to complaints. |
| Basic appointment sync with your practice management system or EHR | Wrong-time reminders are worse than no reminders. |
| A short list of add-ons (avoid turning on every outreach add-on on day one) | Pricing stays clear when the scope stays narrow. |
| A clear plan for intake and payments if you still need another tool for them | Messaging-only tools do not replace payment collection. |
| What will maximize your value | |
| Track confirmation and reply rates | Those are where outcomes are strongest. |
| Check published Essentials and Plus prices against your number of providers | Compare any custom quote with the listed plans. |
| Retire duplicate reminder tools after go-live | Parallel texts confuse patients and staff. |
| Specialty-specific message templates with clinical review | Generic mass texts do worse and cause opt-outs. |
| Decide early whether online review or billing message add-ons are part of year one | Add-ons change the total cost. |
| Deal-breakers | |
| You need full digital intake and payment collection in the same product. | |
| You must coordinate many EHRs across dozens of specialties. | |
| You expect a full patient CRM or telehealth EHR. | |
| Staff will not monitor inbound patient messages. | |
| Appointment sync from your practice management system or EHR cannot be set up. | |
Value creation time frame
| # | Stage | Typical range |
|---|---|---|
| 1 | From signing to kickoff | 1-4 weeks to sync your systems, draft templates, and plan staff coverage |
| 2 | From kickoff to first use | 4-10 weeks for reminders and two-way texting at a typical outpatient practice |
| 3 | From first use to steady results | 1-3 months of adjusting to raise confirmation rates |
Leadership
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.