Patient engagement & telehealth · Clinician network
Doximity
Doximity is a clinician network and workflow product used heavily for physician outreach, referrals, and Dialer-style calling. Health systems buy the habit and network effects among clinicians. It is not a patient CRM or a full telehealth EHR.
Strong fit
- Physician outreach and referral programs
- Organizations that pay for Dialer licenses their clinicians use
- Brand and recruiting teams hiring clinicians
Weak fit
- Health systems looking for a patient CRM or a full telehealth EHR
- Groups that need detailed care management protocols
- Buyers who confuse a network of clinicians with patient engagement
Bottom line
Doximity is worth using for health systems that want clinicians to call patients with its Dialer app, since physicians use it every day. It suits buyers focused on clinician calling and networking. Organizations looking for patient intake or engagement software should look at Phreesia or similar suites.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
Doximity is built around physicians. They use it for news, credentials, and its Dialer app.
Dialer often gets more use than the phone apps hospitals roll out themselves. That is a real product, but it is a different category from patient intake or long-term care management.
Health systems buy Dialer because clinicians use it, and its pricing is simple compared with EHR add-ons. Results depend on whether physicians use the app every day.
Buyers should not expect Dialer to change front-desk intake.
The score reflects strong daily use in its own area and an unclear fit when buyers try to use it as an engagement platform. The Conditional rating exists to prevent that confusion, not to criticize a product that works well at what it does.
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| OpenEvidence | 8.4 | 8.8 |
| Doximity | 6.9 | 7.1 |
| Glass Health | 6.8 | 6.9 |
Pricing
| Item | Detail |
|---|---|
| Model | Priced per license for Dialer and related products. Marketing and recruiting products are separate. |
| What usually drives cost | The number of licenses and which products you buy. |
| What to ask before you buy | Be clear what you will use it for before you compare its cost with patient engagement tools. |
| Published pricing | Dialer Pro is $288 per year per license, billed yearly only. Dialer Free is available to eligible clinicians, and Dialer Enterprise is priced per customer.
These are Doximity's published prices as of Sep 2026. Confirm a current quote. |
Prerequisites for purchase
| Need | Why it matters |
|---|---|
| What you need to get Doximity to function | |
| A clear use for clinician outreach, referrals, or calling patients | Doximity is a network for physicians, not a patient CRM or intake system. |
| Physicians who use the app or will start using Dialer | Licenses no one uses still show up on the bill. |
| IT and compliance approval for clinicians calling and messaging from the app | Hospital phone and HIPAA reviews still take time. |
| A program owner for referrals or physician relations | Without an owner, Dialer is a nice extra that does not change results. |
| A budget limited to the Dialer or recruiting products you will use | Adding unrelated marketing products makes it hard to tell whether clinicians use it. |
| What will maximize your value | |
| Compare how often patients answer, and how fast calls connect, with your old phone app | Dialer's value shows up in how many patients clinicians reach, not in patient engagement dashboards. |
| Referral and physician relations plans tied to the licenses | Tools without a plan rarely change how physicians refer. |
| Remove unused licenses every quarter | Unused licenses are the usual reason finance turns against it. |
| Use tools built for patient intake and CRM | Judging Doximity against tools like Phreesia wastes buying time. |
| Recruiting or brand teams on board if you buy those products | Recruiting needs different owners than clinical calling. |
| Deal-breakers | |
| You mainly need patient intake, payments, or a full telehealth EHR. | |
| Clinicians will not start using another calling or messaging app. | |
| No one owns referrals, physician relations, or coaching on Dialer. | |
| You are buying it to tick a patient engagement box on a bid. | |
| Compliance will not approve clinicians calling or messaging from the app. | |
Value creation time frame
| # | Stage | Typical range |
|---|---|---|
| 1 | From signing to kickoff | 1-4 weeks for security review, the license list, and phone rules |
| 2 | From kickoff to first use | 4-10 weeks for a Dialer pilot with a set group of clinicians |
| 3 | From first use to steady results | 2-4 months of coaching and removing unused licenses before a wider rollout |
Leadership
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.