Patient engagement & telehealth · Secure messaging & intake
Curogram
Curogram is a patient messaging and engagement platform for ambulatory practices, covering two-way HIPAA texting, reminders, forms, reputation workflows, and video telehealth. It is not an ambulatory EHR of record.
Strong fit
- Outpatient practices that want two-way HIPAA-compliant texting, reminders, forms, and video visits in one front-desk tool
- Groups buried in phone calls that will measure fewer calls and no-shows after launch
- Buyers who mainly need patient messaging, without buying a full EHR
Weak fit
- Health systems replacing large patient CRM systems that need deep EHR connections on day one
- Teams that only need a social network for clinicians
- Buyers who expect Curogram to be an inpatient EHR
Bottom line
Curogram is worth using for outpatient practices whose main problem is patient texting, reminders, forms, and simple telehealth. It suits multi-location groups that want fewer front-desk calls and no-shows. Practices that need intake with payments, or a full EHR, may prefer Phreesia or Healthie.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
Curogram is a patient messaging platform for outpatient practices.
It offers two-way texting, reminders, electronic forms, online review requests, and video telehealth. All of it aims to cut phone calls to the front desk. It does not replace the patient chart.
Results look strongest when practices measure front-desk calls and no-shows every week after the switch.
A group with several locations can usually go live in a few weeks. Pricing is custom for the number of providers and locations, and no list prices are published.
On messaging, Curogram competes closely with Spruce and Solutionreach. It does less than Phreesia on payments and intake, and less than Healthie, which is a full EHR for digital health practices.
Among patient engagement tools we review, it scores just below Healthie and PatientPrism for buyers focused on messaging. Its pricing is only somewhat clear.
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| Mend | 7.8 | 7.6 |
| OhMD | 7.5 | 7.4 |
| Curogram | 7.5 | 7.3 |
| PerfectServe | 7.4 | 7.0 |
| Spruce Health | 7.3 | 7.4 |
| Emitrr | 7.2 | 7.1 |
| TigerConnect | 7.1 | 6.9 |
| Rhinogram | 7.1 | 7.3 |
| Dialog Health | 7.0 | 7.1 |
| CareMessage | 7.0 | 6.9 |
| QliqSOFT | 6.7 | 6.5 |
Pricing
| Item | Detail |
|---|---|
| Model | A custom subscription based on providers, locations, and message volume. |
| What usually drives cost | The number of providers and locations, text volume, and whether video visits and forms are included. |
| What to ask before you buy | The monthly cost for your providers and locations, charges for going over your text limit, and setup fees. |
| Published pricing | Curogram does not publish prices. Expect a custom quote. |
Prerequisites for purchase
| Need | Why it matters |
|---|---|
| What you need to get Curogram to function | |
| Front-desk and clinical staff who own the shared inbox | Inboxes no one owns lead to missed messages. |
| A decision to move or forward your practice phone numbers | Two phone systems confuse patients. |
| A clear plan for patient consent and registering for business texting | Texts will not go out until carrier registration is done. |
| A list of where appointments and reminders connect to the EHR or practice management system | Retyping data by hand wipes out the gain. |
| Written rules for after-hours coverage before launch | Urgent messages with no one to escalate to let patients down. |
| What will maximize your value | |
| Measure phone calls and no-shows every week for 90 days | A product tour is not a result. |
| Train everyone who deals with patients on the shared inbox | One expert user is not enough. |
| Stop staff from using personal phones after one week of both | Two channels bring back the chaos. |
| Review unanswered messages daily in the first month | Problems hide in messages no one answers. |
| Keep templates short and specific to each role | Long automated messages get ignored. |
| Deal-breakers | |
| You need a full outpatient EHR, not messaging. | |
| No one will own the shared inbox. | |
| You will not complete business texting registration. | |
| Leaders will not change front-desk phone habits. | |
| You need deep CRM connections on day one but have no budget for them. | |
Value creation time frame
| # | Stage | Typical range |
|---|---|---|
| 1 | Setup | 1-2 weeks. Set up numbers, users, templates, and the business associate agreement. |
| 2 | First clinic | 1-3 weeks. One location tests the inbox and after-hours rules. |
| 3 | Rollout | 2-6 weeks. Add the remaining clinics and stop using old channels. |
| 4 | Improve | Ongoing. Refine templates, analytics, and escalation rules. |
Leadership
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.