Home health ops · Home care agency platform
CareSmartz360
CareSmartz360 is a cloud home care management platform for agencies that schedule caregivers, capture EVV, bill payers, and run payroll. It is home care ops software, not a hospital EHR.
Strong fit
- Private-duty and home care agencies that need scheduling, visit verification, billing, payroll, and caregiver coordination in one cloud system
- Agencies with several locations that track filled shifts, visit verification, and claims paid on first submission
- Buyers who want software to run a home care agency, not a hospital EHR for post-acute care
Weak fit
- Hospitals replacing an inpatient EHR
- Medicare-certified home health agencies that only want clinical systems built around OASIS
- Buyers who will not use the same scheduling and visit verification steps in every branch
Bottom line
CareSmartz360 is worth using for private-duty and home care agencies that want scheduling, visit verification, billing, and payroll in one cloud system. It suits agencies ready to move schedules and visit verification over at the same time. Agencies that need deep Medicare home health and hospice clinical tools should look at Axxess.
Score breakdown
Weights: Outcomes 35% · Product 30% · Implementation 20% · Pricing clarity 15%.
CareSmartz360 is cloud software for running a home care agency, built by co-founder and CEO Manipal Dhariwal.
Agencies use it to schedule caregivers, record electronic visit verification, bill payers, and run payroll and other staff tasks. It is software for home care operations, not a hospital EHR.
Results look strongest when agencies move schedules and visit verification over together and stop running paper alongside the new system. Its commercial terms are typical, with prices quoted for each agency.
Among home health operations tools we review, CareSmartz360 scores in the middle, between CareVoyant and HHAeXchange. It is a clear fit for mid-sized home care agencies.
It is narrower than Axxess when an agency needs deep clinical tools for Medicare home health and hospice. AxisCare fits when private-duty scheduling is the main purchase, and AlayaCare fits when community care and open APIs matter.
Competitor landscape
| Vendor | Overall | Ease of implementation |
|---|---|---|
| Axxess | 7.9 | 7.5 |
| KanTime | 7.6 | 7.3 |
| AxisCare | 7.5 | 7.2 |
| ShiftCare | 7.4 | 7.3 |
| Therap | 7.3 | 7.1 |
| Alora | 7.2 | 7.0 |
| AlayaCare | 7.2 | 6.9 |
| Ankota | 7.2 | 7.3 |
| CareSmartz360 | 7.1 | 6.9 |
| CareVoyant | 7.0 | 6.8 |
| HHAeXchange | 6.9 | 6.6 |
| Careficient | 6.8 | 6.6 |
Pricing
| Item | Detail |
|---|---|
| Model | A subscription for home care agency software, quoted by number of clients, users, and modules. |
| What usually drives cost | The number of active clients or caregivers, visit verification and billing modules, how much payroll you run through it, and the support level. |
| What to ask before you buy | The monthly price for your number of clients and users, and which visit verification, billing, and payroll modules are included. |
| Published pricing | CareSmartz360 does not publish prices on its website. Expect a custom quote. |
Prerequisites for purchase
| Need | Why it matters |
|---|---|
| What you need to get CareSmartz360 to function | |
| A named operations lead at the agency | Switching visit verification fails without an owner. |
| Written payer and visit verification rules | Rules differ from state to state. |
| Time set aside to train caregivers | Visit verification on phones fails if staff skip training. |
| Billing and payroll scope agreed | The system covers more than scheduling. |
| A written plan for switching each branch | Keeping paper alongside it leads to disputes. |
| What will maximize your value | |
| Switch scheduling and visit verification at the same time | Switching them separately leaves gaps. |
| Measure filled shifts and claims paid on first submission at 60 days | This shows whether operations improved. |
| Stop using old scheduling tools | Two schedules confuse caregivers. |
| Deal-breakers | |
| You are replacing a hospital inpatient EHR | |
| You only need a Medicare home health clinical system built around OASIS | |
| You will not follow visit verification rules | |
Value creation time frame
| # | Stage | Typical range |
|---|---|---|
| 1 | Discovery and listing payer rules | 2-4 weeks |
| 2 | Setup and training | 4-8 weeks |
| 3 | Branches settle in | 2-6 weeks |
Leadership
Methodology
| Weight | Factor | What it measures |
|---|---|---|
| 35% | Customer outcomes | Whether buyers get measurable operational or clinical-workflow results after go-live |
| 30% | Product | Capability depth, reliability, and fit for the job the category buys |
| 20% | Implementation | How hard it is to stand up, integrate, train, and stabilize |
| 15% | Pricing clarity | Whether a buyer can model total cost without a mystery quote |
| Label | Meaning |
|---|---|
| Highly recommend | Strong outcomes and product with manageable caveats |
| Recommend | Solid fit for the right buyer; know the tradeoffs |
| Conditional | Only with a specific use case or heavy caveats |
| Not recommended | Avoid for most buyers in this category |
Read our full methodology for how we weight scores and assign recommend labels.